Returns

IMPORTANT: WE DO NOT OFFER FREE RETURNS; RETURNS INCUR A COST.

Can I return my order?

Yes, you can. If you are not satisfied with the products you ordered, you can return them within 30 days from the date of receipt. *

For a return to be valid, the following conditions must be met:

• The order must contain all original parts and components, and the packaging must be in the same condition as received.
• The product must show normal use; damage from misuse or negligence will not be accepted.
• Products related to hygiene must be completely clean before initiating the return.
• The product must show defects detected immediately upon receipt.

We reserve the right to:

• Apply return fees.
• Charge shipping costs.

The return will be processed within 7 business days, and if the conditions are met, it will be confirmed within that period.

* We reserve the right to refuse returns if we suspect the product has been used or damaged for reasons beyond our control.

How can I return my order?

If your order meets the above conditions, you must:

📧 Send an email to: info@selamora.com

Including:

• Order number (#1234)
• Reason for return
• Photo of the product (in case of defect or breakage)
• Customer's full name
• Customer's address

We will contact you and provide the return address.

⚠️ Do not send the product to the sender's address.
We will provide you with the correct address once the return is requested.

👉 The customer is responsible for the return shipping costs.

RIGHT OF WITHDRAWAL

The consumer has the right to withdraw from the contract, provided they are a natural person acting for non-commercial or non-professional purposes.

CANCELLATION CONDITIONS

Right to cancel

You have the right to cancel your order within 30 days of receiving the product.

Because we work with an automated system:

• Orders are processed within 24 hours.
• After that period, it is not possible to cancel the shipment.

👉 If you request cancellation within the first 24 hours, a full refund will be issued.

How to exercise withdrawal

You must communicate your decision to cancel through a clear statement (e.g., by email).

The return will be effective once we receive the products.

👉 Return costs are borne by the customer.

Products that cannot be returned

• Perishable goods (food, flowers, magazines, etc.)
• Hygiene or sanitary products
• Customized products
• Gift cards
• Downloadable software

Shipments in transit

Our products are shipped from Asia, so delivery times may be longer.

• If the order is already in transit, it cannot be canceled.
• You must wait to receive it and then request a return.

You can notify us of your intention to cancel beforehand by email.

👉 To expedite the process, please send us proof of return shipment.

Consequences of withdrawal

If you cancel the contract:

• We will refund all payments received, except shipping costs.
• The refund will be made within a maximum of 14 days from receipt of the product.
• The same payment method used for the purchase will be used.

Return costs

👉 The customer is responsible for all costs associated with the return.

👉 All returns must be sent to our central warehouse in Asia, at the customer's expense.

Return Address

Please contact customer service before making any shipment.
We will provide you with the necessary instructions to ensure a smooth process.